Admin Support

About Us

​​​​​​As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

STIHL is seeking a highly motivated Admin Support to join our team! With competitive compensation, excellent benefits and exciting growth potential, it's a great time to join the STIHL team.

Company Benefits Include:

• Multiple bonus opportunities with potential annual merit increases
• Medical, Dental & Vision Insurance
• Company Paid Short & Long-Term Disability
• Company provided Life Insurance
• Pension Plan - Fully vested after 5 years
• 401k Plan with employer match
• Vacation, & Sick time with 11 paid holidays

Job Duties & Responsibilities

• Receives customer complaints and questions and resolves by providing information requested.
• Contacts other personnel when necessary to resolve issues, such as ship dates, damaged goods from transit, or warranty.
• Processes bills due from branch and forwards to STIHL Inc. for payment.
• Operates computers and peripheral equipment to process data, generate reports, and maintain the data integrity of the system.
• Observes system operation and makes adjustments as necessary.
• Calls in additional technical support to repair or replace broken items or processes.
• Receives callers, both in person and on the telephone, determines nature of business, and directs callers to destination as dictated by each situation.
• Provides additional administrative support for projects, such as advertising campaigns/mailings, processing co-op claims, processing Bid Assistance claims, generating and distributing communications internally and externally.
• Processes parts returns as well as dealer close-out returns.
• Sets up outside meetings such as advertising meeting, technical schools, etc.
• Provides administrative support to management team.
• All work affecting product quality shall be competent on the basis of appropriate education, training, skills, and experience.
• Performs additional related duties as required.

Specifications

• High school diploma or equivalent.
• One to three months related experience and/or training.
• Uses hands and fingers to handle or feel objects, tools, or controls.
• Reaches with hands and arms. Sits frequently, stands, walks, stoops, kneels and crouches occasionally.
• Lifts and/or moves up to 5 pounds frequently and lifts and/or moves up to 25 pounds occasionally.