Technical Service Representative - Outdoor Power Equipment 1

About Us:

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

STIHL is seeking a highly motivated, passionate Technical Service Representative to join our team at our corporate headquarters in Virginia Beach, VA! With competitive compensation, excellent benefits and exciting growth potential, it's a great time to join the STIHL team.

Position highlights include:

• Competitive Compensation with multiple bonus opportunities.
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability
• Pension Plan & 401k with employer match
• Vacation, Sick, & Paid Holidays

About You:

This person will provide direct assistance to STIHL dealers and end users concerning: product troubleshooting guidance, repair guidance, warranty determination support, product application support, customer satisfaction assurance, and general customer service topics.

Job Duties & Responsibilities

• Provide high level technical support to dealers via phone, email or web chat.  Includes technical troubleshooting, diagnostic and repair support of the full STIHL product range and associated systems.
• Provide technical support for end users via phone, email, web chat.  Includes full range product support including product selection, product application support, product maintenance, conflict resolution and all other possible customer satisfaction topics.
• Maintain activity log in CRM to assist with identifying product issues or training opportunities.
• Participate in team training sessions and meetings to ensure product knowledge is up to date.
• All other duties and responsibilities as assigned.
   

Specifications

• Associate’s degree in related discipline or equivalent combination of education and experience. 
• Work experience in an outdoor power equipment dealer required.
• 3+ years working as a technician (preferably on outdoor power equipment) required.
• End user professional experience (landscaper, arborist, etc.) preferred.
• Thorough knowledge of STIHL products and common applications required.
• Ability to translate complex technical concepts to dealers and end users required.
• Excellent verbal and written communication skills required – this job is the voice of STIHL to our customers.
• Occasional trips (1-2 trips per year, 2-4 overnights per trip) to US branches and distributors required.