Sr Mgr, National Service

50713

About Us:

 

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

 

STIHL is seeking a highly motivated, innovative Sr. Manager, National Service to join our team at STIHL’s corporate headquarters in Virginia Beach, VA! With competitive compensation, excellent benefits and exciting growth potential, it's a great time to join the STIHL team.

 

Position Highlights Include:

  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability
  • Pension Plan & 401k with employer match
  • Vacation, Sick, & Paid Holidays
  • Competitive Pay with multiple bonus opportunities
  • Company Vehicle Allowance 

 

About You:

 

This role will direct and oversee the functions of dealer technical support, end user support, service support development within the US dealer network, technical communication, warranty administration, new product development field testing and coordination of product safety issues.  To interact regularly and directly with branches, distributors, dealers, retail customers, STIHL Inc’s Quality Departments, other areas of Sales and Marketing and Andreas Stihl AG & Co. KG to ensure that STIHL products operate properly and meet established quality and performance specifications and expectations.

Job Duties & Responsibilities:

 

Direct efforts of the US Technical Service Organization, including:

  • Direct provision of technical product assistance and information to branches and distributors in order to support sales and improve acceptance of STIHL products in the USA.
  • Enable continuous improvement in US R&D field testing processes to improve quality and efficiency. 
  • Direct technical support for dealers in the US market.
  • Direct end user support in the US market.
  • Enable effective technical product issue monitoring, reactions, and communication. 
  • Enable effective systems development to increase efficiency and satisfaction working with STIHL by team members, branches, distributors, dealers, and end users. 
  • Manage and develop department supervisors and employees in all areas of the Technical Services Department. 
  • Coordinates activities involving product safety issues including identifying and reporting issues, coordinating information flow and production of necessary bulletins and repair instructions and providing required data and feedback regarding product recalls and repair campaigns. 

Specifications:

  • 4-year bachelor's degree in related discipline
  • 10+ years of progressively responsible experience, including 5+ years in service support team/department management working at a power equipment manufacturer
  • 5+ years of responsible experience working in dealer sales and/or service support at a STIHL Distributor or Branch location 
  • 2+ years of experience working at a power equipment dealer interacting regularly and directly with retail customers. 
  • Frequent overnight travel required - up to 25%


Nearest Major Market: Virginia Beach