Inside Sales Support Associate
About Us
As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.
About the Role:
STIHL is seeking a highly motivated Inside Sales Support Associate to join our team! With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team.
Company Benefits Include:
- Multiple bonus opportunities with potential annual merit increases
- Medical, Dental & Vision Insurance
- Onsite Health & Wellness Center for employees and family members
- Company Paid Short & Long-Term Disability
- Company provided Life Insurance
- Fully vested after 5 years Pension Plan
- 401k Plan with employer match
- Vacation, and sick time with 11 paid holidays
Job Duties & Responsibilities
- Identifies and processes dealer orders received by phone, fax, email or internet using STIHL Inc. call center technologies and in accordance with company standards.
- Responsible for ensuring orders are processed completely and accurately.
- Assists dealers with corrective actions such as, fixing order discrepancies and documents such corrective actions in CRM.
- Resolves customer complaints and problems efficiently and effectively in order to ensure customer satisfaction.
- Uses customer service and sales skills to optimize each customer contact.
- Assists dealers with inquiries concerning ordering, servicing, or billing, which requires proficient use of STIHL B2B online and peer-to-peer (BOMGAR) applications.
- Assists dealers with password resets and account setups associated with the Single Sign-On (SSO) program.
- Participates in individual and team trainings / meetings to ensure policy and STIHL product knowledge is up to date.
- Assists end-users with Fulfillment Programs, such as Dealer Locator and Manual Requests. Assumes additional related responsibilities as needed.
Specifications internal
- High School diploma or equivalent.
- 2 years of related customer contact /service industry experience preferred.
- Performs work under general supervision.
- Handles basic issues and problems, and refers more complex issues to higher-level staff.
- Basic knowledge of Microsoft office software.
- Working knowledge of OPE, specifically STIHL, is preferred.
Nearest Major Market: Virginia Beach