Inside Sales Coordinator

About Us

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team!

Why You’ll Love Working at STIHL:

• Competitive pay with multiple bonus opportunities and potential for annual merit increases
• Excellent health benefits including Medical, Dental & Vision Insurance
• Onsite Health & Wellness Center for employees and eligible family members
• Company-paid Life Insurance and Short & Long-Term Disability
• Robust retirement offerings including:
• A fully vested Pension Plan after 5 years
• A 401(k) with generous employer match
• Paid time off including Vacation, Sick Time, and 11 Paid Holidays
• A strong culture of stability, community, and innovation

About You

We are looking for an Inside Sales Coordinator to be a key partner for STIHL dealers and branch locations—supporting sales inquiries, resolving order discrepancies, and ensuring a smooth experience from start to finish. If you’re eager to start your career with STIHL, this is an exciting opportunity to grow, make an impact, and be part of a company that’s built to last.

Job Duties & Responsibilities

• Place dealer phone, fax, and e-mail orders; update blocked sales orders; manage the e-mail inbox and faxes utilizing various systems and tools; navigate resources such as dealer promotions, electronics, dealer support manuals, and distribution pricing.
• Evaluate the estimated time frames for back-order products. Do possible warehouse transfers or Virginia Beach watch orders; create the documents and CRM cases for calls/inquiries; as well as maintain detailed notes.
• Support National Accounts department through processing orders, e-mail responses, converting electronic data interface orders, and confirming part pricing. Convert data interfaces from EDI orders and verify account contacts.
• Apply system knowledge for dealer single sign-on, remote login, product registration, warranty claims, and product information website for dealers. Apply system knowledge for dealer training websites including STIHL USA, and assist dealers in navigating and resolving issues related to STIHL SSO.
• Process and resolve order discrepancies including missing product, damaged items, and incorrect shipments. Utilize system applications to process credits, free ships, rebuilds, and returns while maintaining accounting functions. Research issues related to credits, invoices, and any related corrections, and process credit approvals and corrections through third-party vendors.
• Complete order tracking with various shipping companies and file claims for missing/damaged products as necessary.
• All other duties and responsibilities as assigned.

Specifications

• High school diploma or GED required; enrollment in or completion of a higher degree program preferred
• 1-3 years of STIHL experience in this field
• SAP or CRM experience is preferred but not required.