Equipment Support Specialist

About Us

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team!

Why You’ll Love Working at STIHL:

• Competitive pay with multiple bonus opportunities and potential for annual merit increases
• Excellent health benefits including Medical, Dental & Vision Insurance
• Onsite Health & Wellness Center for employees and eligible family members
• Company-paid Life Insurance and Short & Long-Term Disability
• Robust retirement offerings including:
• A fully vested Pension Plan after 5 years
• A 401(k) with generous employer match
• Paid time off including Vacation, Sick Time, and 11 Paid Holidays
• A strong culture of stability, community, and innovation

About You

We are looking for a Technical/Equipment Support Specialist to join our onsite team! Our team takes pride in providing top-notch support to our customers across all areas of technical expertise.

If you are customer-focused, comfortable multitasking, and have a mechanically inclined mindset, we want to hear from you!

Job Duties & Responsibilities

• Provide high level technical support to dealers via phone, email or web chat.  Includes technical troubleshooting, diagnostic and repair support of the full STIHL product range and associated systems.
• Provide technical support for end users via phone, email, and/or web chat.  Includes full range product support including product selection, product application support, product maintenance, conflict resolution and all other possible customer satisfaction topics.
• Utilize Customer Relations Management (CRM) software to update customer records, document customer/dealer interactions, and keep detailed notes to assist with identifying possible issues and solutions.
• Participate in team training sessions and meetings to stay up to date on product knowledge, office policies, and support procedures.
• All other duties and responsibilities as assigned

Specifications

Required:

• Work experience in an outdoor power equipment dealer and/or OPE product knowledge.
• Ability to translate complex technical concepts to dealers and end users.
• Excellent verbal and written communication skills required – this job is the voice of STIHL to our customers.
• Proficient in Microsoft Office software, Customer Relations Management (CRM) software, SharePoint, live chat
• Time Management skills.

Preferred:

• 3+ years working as a technician (preferably on outdoor power equipment).
• End user professional experience (landscaper, arborist, etc.).
• Customer service or call center support experience.
• High School Diploma or GED required; advanced degree in related discipline preferred
• Customer Service or Certifications in related principles are preferred.
• Relevant OPE Industry Certifications preferred