Loading...
 
Share this Job

Customer Service Representative

28521

Purpose

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. STIHL is seeking a highly motivated, ambitious Inside Sales Representative to join our Customer Service Team at STIHL’s corporate headquarters in Virginia Beach!

 

This person will handle incoming customer calls utilizing STIHL Inc. resources and call center policies and procedures to provide complete and accurate responses in one of four functional areas:  order entry, technical, e-Sales or order inquiry.  Additionally, is responsible for calling on an assigned list of accounts for the purpose of keeping regular contact and to increase sales.

 

Position highlights include: 
• Benefits – Competitive health insurance, compensation, 401K, bonuses, and PENSION!

Job Duties & Responsibilities

  • Identifies and processes dealer orders received by phone, fax, email or internet using STIHL Inc. call center technologies and in accordance with company standards.
  • Responsible for ensuring orders are processed completely and accurately.
  • Assists dealers with corrective actions such as, fixing order discrepancies and documents such corrective actions in CRM.
  • Resolves customer complaints and problems efficiently and effectively in order to ensure customer satisfaction.
  • Uses customer service and sales skills to optimize each customer contact. Assists dealers with inquiries concerning ordering, servicing, or billing, which requires proficient use of STIHL B2B online and peer-to-peer (BOMGAR) applications.
  • Assists dealers with password resets and account setups associated with the Single Sign-On (SSO) program.
  • Participates in individual and team trainings / meetings to ensure policy and STIHL product knowledge is up to date. Assists end-users with Fulfillment Programs, such as Dealer Locator and Manual Requests.
  • Assumes additional related responsibilities as needed.

Specifications

  • High school diploma or equivalent.
  • 4+ years of related experience. 
  • Intermediate Computer skills. 
  • Schedule flexibility to meet needs of the department.
  • Ability to manage occasional, scheduled business travel.
  • Working hours 10:30am-7:00pm.


Nearest Major Market: Virginia Beach