Aftersales Systems Product Intern

About Us:

We are more than just chainsaws, blowers, and trimmers. We have a long-standing tradition of hiring diverse, talented people who help make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovation, high-quality products, and comprehensive services.

As part of our internship program, students will have the opportunity to:

• Gain hands-on, real-world experience within a leading industry, working on meaningful projects that contribute to day-to-day operations and long-term initiatives
• Volunteer to assist with company events such as the Family Picnic, Employee Summit, Manufacturing Technology Summer Camp, and other events as needed.
• Complete a final presentation outlining their internship experience, which may be presented to their direct supervisor and colleagues.
• Gain hands-on exposure to projects, team collaboration, and professional development opportunities designed to prepare them for future careers.
• Participate in learning sessions, networking opportunities, and community-building activities across the organization.

Job Duties & Responsibilities:

Join us for an exciting summer!  We have an exciting opportunity for you to join our National Service team as a intern.

As an Computer Science Intern, you will gain hands-on experience supporting system improvements, product ownership activities, and cross-functional technology initiatives related to LMS and SSO platforms. This role offers exposure to requirements gathering, agile collaboration, process improvement, and user-focused system enhancements within a dynamic IT and business environment.

In this role, you will work with developers, analysts, and stakeholders to clarify system needs, help document requirements, support knowledge base development, and contribute to projects that improve usability, integration, and overall user experience.

Key Responsibilities:

• Collaborate with IT developers, business analysts, and stakeholders to gather and clarify system requirements
• Assist with drafting user stories, refining requirements, and organizing backlog items to support LMS and SSO enhancements
• Help build and maintain a user-friendly knowledge base, including how-to guides and process documentation
• Participate in agile routines such as stand-ups and planning meetings, supporting coordination and follow-up tasks
• Research system functionality and integrations, and document findings for technical and non-technical audiences
• Analyze current workflows to identify opportunities for process improvement and increased efficiency
• Gather user feedback and help represent user needs to support better system design and experience

Internship Goals:

• Develop Product Ownership Skills
• Enhance System Architecture Understanding
• Master Semi-Agile Methodologies and Collaboration
• Strengthen Personal and Professional Skills

Specifications:

Candidate Perferences:

Academic Year: Junior, Senior

Area of Study: Computer Science, Information Technology, or related field

Software Experience: MS Office, Atlassian JIRA & Confluence

Additional Information:

Work Hours: 8:30AM-5:00PM

Department: National Service
Compensation: $20/hr