Technical Services Specialist-Branch

53342

About Us

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand.  Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

 

STIHL is seeking a highly motivated, passionate Technical Services Specialist to join our team! With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team.

 

Company Benefits Include:

  • Multiple bonus opportunities with potential annual merit increases
  • Medical, Dental & Vision Insurance
  • Company Paid Short & Long-Term Disability
  • Company provided Life Insurance
  • Fully vested after 5 years Pension Plan
  • 401k Plan with employer match
  • Vacation, & Sick time with 11 paid holidays

About You

You will serve as technical liaison to dealers and factory personnel to communicate and resolve product service issues. You will develop and administer service-related support for the branch and its dealers and administer warranty claims made by end users/dealers to ensure customer satisfaction.

Job Duties & Responsibilities

  • Evaluate and process warranty claims in eService following the guidelines set forth in the current STIHL Warranty Policy and Procedure Manual.  
  • Conducts in-house and on-site training and service seminars for dealers.  Communicates new developments from STIHL Inc. or STIHL Germany with respect to service issues or part specifications.
  • Resolve dealer and end-user technical issues, complaints and concerns by phone, email and other forms of communication. Develops communications pertaining to common service problems and distributes as needed.
  • Maintain a liaison with STIHL Inc. Technical Services, Product Management and Parts departments to report and resolve technical and other related field issues as they arise.
  • Attend Service Workshops and Seminars to stay up to date with current products and technologies. 

Specifications

  • Basic computer skills and knowledge
  • Proficient in MS Office and other web-based programs
  • Public speaking, oral and written communication skills 
  • OPE industry experience required
  • Extended overnight travel
  • Willingness to improve and learn new skills as required


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh