46882

Administrative Support

Purpose

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. STIHL is seeking a highly motivated, passionate Administrative Support to join our Sales & Marketing team with Pacific STIHL in Visalia, CA!

 

This individual will participate in overall operations by processing orders, expediting customer requests, reconciling payments, processing bills, operating and maintaining computer system, placing orders, answering incoming calls, receiving visitors, and assisting with other administrative projects.

 

Position highlights include: 

  • Competitive Compensation
  • Extensive Benefits, such as health insurance effective within one month of start, multiple bonus opportunities, relocation assistance, 401(k) with company match and PENSION!

Job Duties & Responsibilities

  • Receives customer complaints and questions and resolves by providing information requested.  Contacts other personnel when necessary to resolve issues, such as ship dates, damaged goods from transit, or warranty.
  • Processes bills due from branch and forwards to STIHL Inc. for payment.
  • Operates computers and peripheral equipment to process data, generate reports, and maintain the data integrity of the system.  Observes system operation and makes adjustments as necessary.  Calls in additional technical support to repair or replace broken items or processes.
  • Receives callers, both in person and on the telephone, determines nature of business, and directs callers to destination as dictated by each situation.
  • Provides additional administrative support for projects, such as advertising campaigns/mailings, processing co-op claims, processing Bid Assistance claims, generating and distributing communications internally and externally.  Processes parts returns as well as dealer close-out returns.
  • Sets up outside meetings such as advertising meeting, technical schools, etc.
  • Provides administrative support to management team.
  • All work affecting product quality shall be competent on the basis of appropriate education, training, skills, and experience.
  • Performs additional related duties as required.
     

Specifications

  • High school diploma or equivalent.
  • 1+ months related experience and/or training.
  • Uses hands and fingers to handle or feel objects, tools, or controls.  Reaches with hands and arms. Sits frequently, stands, walks, stoops, kneels and crouches occasionally.  Lifts and/or moves up to 5 pounds frequently and lifts and/or moves up to 25 pounds occasionally.


Nearest Major Market: Visalia
Nearest Secondary Market: Tulare