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Technical Training Coordinator

1824
Purpose

To participate in the delivery and management of comprehensive technical service training programs and assist with the development, production and distribution of technical service training materials.  To identify, develop and deliver service training programs, training aids and service training information for use by branches, dealers, and end-users.  To provide back-up telephone support for the Branch Service Departments.
 

Job Duties & Responsibilities
  • Assists in developing and implementing comprehensive service training programs for use by STIHL Inc. branches, distributors, dealers and end-users.
  • Provides back-up telephone support for the Branch Service departments by answering technical service, product repair and warranty questions from STIHL dealers when the Branch Service departments are not available.
  • Coordinates service training programs as directed by the Technical Training Supervisor or National Service Manager.
  • Coordinates, organizes and instructs service certification training seminars for STIHL dealers.
  • Provides assistance and information to develop necessary curriculum and training aids needed for the service certification program.
  • Coordinates, instructs and participates in service training programs for branches, distributors, dealers, end-users and STIHL employees.
  • Assists in development and production of service training aids for use by branches and distributors.
  • Coordinates with the National Training Manager to develop necessary product service training presentations, training videos and web based training such as used on the STIHL iCademy.
  • Makes necessary field trips to assist branches and distributors with service training seminars and to gather information for update and development of service training information and programs.
  • Maintains an up-to-date technical library to provide a resource for technical education programs.
  • Assists with product demonstrations and new product introductions as directed by supervisor. 
  • Participates and assists in meetings and trade shows as requested.
  • Participates and assists in representing STIHL in associations and groups related to the power equipment industry.
  • Communicates regularly with the Product Managers, and other marketing and technical staff to gather information regarding new products, product updates and product applications.
  • All work affecting product quality shall be competent on the basis of appropriate education, training, skills, and experience.
  • Assumes additional related responsibilities as assigned.
     
Specifications
  • Bachelor’s degree in Vocational/Technical Education preferred.      
  • 5 years of related experience in vocational education instruction.
  • Overall knowledge of operation and repair of small 2-cycle and 4-cycle internal combustion engines.
  • Experience in developing and teaching small engine operation and repair curriculum.
  • Experience in public speaking, instructing in a classroom setting, and in the use of various instructing/teaching aids.  
  • Must be able to effectively convey training curriculum to adult small engine service technicians.
  • Proficient in Microsoft PowerPoint and Word.
  • Overnight travel by air required. Approximately 6 trips annually, 3 to 5 days in duration.


Nearest Major Market: Virginia Beach