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Sales Order Specialist

To provide customer service to U.S. branches and distributors as it relates to shipments, product availability, invoicing and pricing of STIHL Inc. and/or outside vendor products. May work primarily with either STIHL products or with drop-ship and direct ship orders from outside vendors. To support the sales planning team as well as the product planning and import departments
Job Duties & Responsibilities
  • Coordinates shipments and fulfils orders for STIHL Inc. and outside vendors. May be responsible the order placement and fulfillment process for drop-ship or direct orders to branch/distributors.
  • Reviews orders as they come into the system, checks availability and corrects failed line items.
  • Corresponds with customers or branches/distributors by email or phone regularly regarding issues such as, product availability, pricing, order receipt/discrepancies and account reconciliation.
  • Coordinates special requirements with the appropriate party to ensure proper handling, shipping, prioritization and timing of deliveries.
  • Responds to customer inquiries on order status, shipping dates, product information and availability and follows through to ensure all orders are completed successfully.
  • Allocates product when necessary and helps customers locate products from other locations as needed.
  • May provide support by ensuring order visibility in the system which includes shipping schedules, container numbers, arrival dates, entry of shipping notices, availability follow-up and/or prioritization. Works with IS to automate key processes.
  • Responsible for troubleshooting incomplete orders in SAP, issuing credits/debits for shipping discrepancies, coordinating returns and compiling service level/backorder metrics.
  • Assumes additional related responsibilities as needed.
  • Bachelor’s degree in related discipline or equivalent combination of education and experience.
  • 3+ years of related experience preferred.
  • Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Intermediate to advanced knowledge of Microsoft software, including Word, Excel, PowerPoint and/or Access Excellent verbal and written communications skills
  • SAP experience preferred

Nearest Major Market: Virginia Beach