Operations & Project Management Specialist

46848

Purpose

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. STIHL is seeking a highly motivated, passionate Operations and Project Management Specialist to join our E-Commerce team at our corporate headquarters in Virginia Beach, VA! With competitive compensation, excellent benefits and exciting growth potential, it's a great time to join the STIHL team!

 

This individual will keep the group moving in the right direction as it relates to omnichannel strategy. They will be responsible for crafting a long-term strategy, objectives, and helping us stay on track to rowing in that direction.  Analytics will be core to this role, and how we manage those relationships to drive a strong STIHL brand, dealer, and customer interaction will be critical to success.

 

Position Highlights Include:

  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability  
  • Pension Plan & 401k with employer match 
  • Vacation, Sick, & Paid Holidays  
  • Competitive Pay with multiple bonus opportunities

Job Duties & Responsibilities

  • Working closing on regular planning cycles alongside demand planning, this role will have the responsibility to drive forecast accuracy of highlighted channels.  
  • Individual will need to understand the manufacturing and financial implications of the forecast and ensure the demand signal is accurate and that supply equals demand.
  • Works through the allocation process and determines best ways to proceed.
  • Partner with logistics to improve the ROI on delivery, incorporating network optimization, partners, packaging, and other areas to support a seamless dealer and customer journey for ecommerce orders across BOPIS and other solutions.
  • Drive the ability for tracking orders. 
  • Understand the reverse logistics process and create processes to reduce friction amongst all stakeholders.
  • Understand voice of the customer and how we can deliver better customer support at onboarding or beyond.  
  • Understands dealer needs and customer needs and how we can resource and effectively manage using technology.
  • Ensures robust quarterly and weekly planning, and that cross-functional and team skillset improvements are.
  • Managing larger scope projects, which could be related to registration, ecommerce community building, ecommerce, loyalty, and others.  
  • The scope would include both strategy and execution and would coordinate closely with cross-functional partners. 

Specifications

  • Bachelor's degree; preferred in the areas of operations, supply chain, strategy, or business-related fields
  • Ownership – ability to influence and lead starting with “why”
  • Passion for the customer
  • Cross-functional collaboration with the ability to understand how decisions can impact the broader organization
  • Data-driven approach
  • Up-to-date knowledge about digital and ecommerce trends
  • Ability to simplify the complex and build a strong story
  • Strong communications up / down / sideways
  • Strong business acumen and prioritization skills
  • MS Office proficiency
  • S&OP; logistics, forecasting, reverse logistics, customer support
  • 1 – 4 years experience required; preferred in a operations or logistics role
  • Minimal travel required

 


Nearest Major Market: Virginia Beach