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Inside Sales Rep


To handle incoming customer calls utilizing STIHL Inc. resources and call center policies and procedures to provide complete and accurate responses in one of four functional areas:  order entry, technical, e-Sales or order inquiry.  Responsible for calling on an assigned list of accounts for the purpose of keeping regular contact and to increase sales.

Job Duties & Responsibilities
  • Educates and keeps assigned dealers abreast of current/new products and related co-op advertising.
  • Calls on dealers to solicit orders and resolves dealer concerns, explains terms and special programs.
  • Assists with completing the Spring and Fall STIHL booking programs.
  • Identifies and processes customer orders/inquiries completely and accurately, using STIHL Inc. call center technologies as directed and in accordance with company standards.
  • Resolves customer complaints and problems, to the satisfaction of the customer.
  • Uses customer service and sales skills to optimize the opportunity of each customer contact.  Follows up with customers in accordance with STIHL Inc. call center guidelines.
  • Educates the customer about STIHL Inc. products and services, and directs each toward available resources for help.
  • Completes necessary documentation to manage customer complaints, issues and subsequent solutions.
  • Alerts management regarding issues or concerns that require escalation for complete resolution.
  • Participates in individual and team trainings and meetings to ensure knowledge is up to date.
  • Maintains the appropriate level of technical and professional skills in the attempt to meet all sales goals for the company.
  • All work affecting product quality shall be competent on the basis of appropriate education, training, skills, and experience.
  • Performs additional related duties as required.
  • High school diploma or equivalent.
  • 4+ years of related experience.   
  • Intermediate Computer skills.
  • Schedule flexibility to meet needs of the department.
  • Ability to manage occasional, scheduled business travel.

Nearest Major Market: Virginia Beach