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Mgr, Dealer Services

27441

Purpose

To assist Branch Mgr in the development, implementation and management of dealer support programs that increase sales and improve dealer relations. Responsible for Merchandising personnel and activities and/or the direct supervision of Branch Tech Services and Technical Sales Specialist(s).

Job Duties & Responsibilities

  • Develops and determines dealer needs, competitive issues, merchandising requirements, and training needs.
  • Utilizes all available information, including but not limited to market analysis, surveys and corporate information.
  • Plans, develops, implements and coordinates dealer sales and training programs, including but not limited to new dealers, multi-line dealers and exclusive dealers.
  • Special emphasis to be placed on Hardware, Farm & Ranch dealers.
  • Plans, develops, implements and coordinates new and existing dealer programs that may include non-traditional dealer base.
  • Directs activities associated with dealer training, which may include merchandising, tech service and other general business training.
  • Coordinate with merchandisers the ordering and stocking of merchandise inventory and displays.
  • Supervises performance, training, and work of Merchandising personnel and/or the Branch Tech Service and Applications personnel.
  • Serves as a liaison with dealers on technical issues pertaining to product service, parts usage, or related areas.
  • Develops communications pertaining to common service problems and distributes as needed. Supervises performance, training and work of technical department, as appropriate and assigned.
  • All work affecting product quality shall be competent on the basis of appropriate education, training, skills, and experience.
  • Performs other related duties as needed or assigned by Mgr Branch.

Specifications

  • 4 year college degree in Marketing, Business, Communications or related discipline.
  • 10 years of related experience, or any equivalent combination of education and experience.
  • Minimum of 2 days per week of overnight travel by road and/or air.

Competencies

Manage in a partnership-like manner
Contribute Expertise
Think analytically and solve problems
Form Relationships
Shape Change
Work in a results-oriented manner
Take Responsibility
Think and Act Entrepreneurially


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh