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Dealer Support Specialist

819
Purpose

To primarily support new dealer development by implementing key staff training in the areas of sales & service, key initiatives and sales & marketing programs. To promote the safe application and use of STIHL products and to further enhance and support sales and service. To evaluate existing dealer’ sales & service facilities and to recommend and assist in the implementation of improvements. To support STIHL Dealers, STIHL Battery and Electric Retailers (BER) and STIHL iMow Dealers in varying levels and priorities as determined annually by the Sales Manager.

Job Duties & Responsibilities
  • Coordinates training and support needs of all new dealers with Manager.  Provides training for STIHL products, parts, accessories, electronic B2B initiatives, iCademy®, Service Advantage and other merchandising programs. 
  • Provides management feedback regarding dealer sales potential, branch support, programs, and marketing support.
  • Ensures that issues and requests emanating from training sessions are addressed.
  • Develops and implements training programs for new and existing dealers; the programs will address STIHL and Branch policies, procedures and programs, as well as all STIHL products
  • Assists Territory Managers, Merchandising Manager and Sales Manager with design and implementation of service and shop area merchandising support.
  • Attends trade shows and other customer-specific events to promote positive customer relationship between STIHL, dealers and end-users.
  • Develop and conduct training programs and product demonstrations for dealers and specific end users.
  • Assumes additional related responsibilities as needed.
Specifications
  • High School diploma or equivalent.
  • Technical education or training is a plus.       
  • 3+ years of related sales experience.            
  • Proficient in Microsoft office software, including Word, Excel, Power Point & Office.   
  • Verbal and written communication skills.                     
  • Minimum of 3-4 days per week of overnight travel by road and/or air.     
  • Frequent bending, lifting/moving up to 50 lbs., reaching, standing, and walking.
  • Ideal location to live would be between Tacoma and Longivew, WA.


Nearest Major Market: Tacoma
Nearest Secondary Market: Seattle